Why get an inflatable standup paddleboard when I could get a real one?
First of all, an inflatable standup paddleboard IS a real standup paddleboard. When fully inflated, our iSUPs have the same dimensions and stability as those made of other materials, including epoxy. Second, our inflatable standup paddleboards are significantly less expensive than traditional standup paddleboards. Finally, and arguably most importantly, inflatable standup paddleboards give you the freedom to travel everywhere, regardless of how, and still paddleboard.
Will I need any special mounts on my car to transport these?
Nope! That’s the beauty of an inflatable standup paddleboard. You can carry it with you everywhere you go. When it’s rolled up and ready for transport, it measures about a foot by 36” and weighs about 30 pounds. You can fit more of these paddleboards in a smart car than a clown car can effectively transport seemingly infinite entertainers.
Which board should I choose?
When considering which board to buy, you should ask yourself a few questions:
- How comfortable am I with paddleboarding?
- What do I want to do with this board? Yoga? Hang out with the kids? Race competitively?
- How does my weight compare to the maximum rider weights associated with the different boards?
You can check out our comparison chart here. We've made a handy, easy-to-follow infographic for you, too.
Is it a hard activity?
Once you get the hang of it, no. But starting out, you’ll likely need to get used to standing and feeling stable enough to paddle. Most people will feel confident on an iSUP after about an hour of paddling.
How much do the boards weigh?
We've broken down the weight of our boards here:
Can I take your boards out on a river with class 1 to 3 rapids?
No board is 100% puncture proof. Our boards are made out of military grade PVC. It can withstand as well as or better than any inflatable board on the market. But there are no guarantees made in this regard.
Are inflatable paddleboards harder to use?
Not at all! You’ll be paddling on a board that is just as thick, firm, and stable as a traditional epoxy standup paddleboard. The biggest differences between the two styles of board are 1-construction, 2-material, and 3-transportability. You can find out more about the pros and cons of each board here. Our inflatable standup paddleboards are basically indestructible and, best of all, extremely easy to carry around and store.
I lost my fins! What do I do?
Not to worry! You can snag another set of fins here. A set of three costs $15.99.
Why do you use aluminum for the paddleboard paddle?
Aluminum is incredibly lightweight and still very durable. An aluminum paddle will likely last you a very long time. Find out more about it here.
What's the deal with this paddle?
Our paddle weighs 2.2 lbs (1 kg), is angled at 10º, and is anodized.
Does Ten Toes test the boards for leaking prior to delivery?
Yes! Every board is inflated for 72 hours before it’s packaged. During this process, we check the board for leakage and make certain there is no deflation. This allows us to confirm that there are no air leaks in the board construction and the valves are working properly before you receive your board.
Is it normal for the air valve to have a minor leaking after some usage?
Yep, it is normal but it’s easy for you to fix by yourself. There’s a high probability that the valve is NOT broken if your board is leaking. Use the wrench in your repair kit to unscrew the valve screw all they way out and then screw it back in and tighten it. You can watch a video here and view picture instructions below. If it still doesn’t work, you can try to use a new valve.
If the board is still leaking air, please email us at firstname.lastname@example.org with pictures and/or video demonstrating the issue.
Why are there bubbles on the deck pad of my board?
If you’re noticing some bubbling in the deck within the first few of uses of the board, don't freak!
Deck pads are adhered to the board in a climate controlled facility in the last step of our production process. Shortly after, the boards are moved to a facility of higher climate for a quality control inspection. During this inspection, air bubbles underneath the pad that present themselves are taken care of by poking a hole with a fine needle to release the air. The 3M adhesive on the underside of the pad is still extremely tacky and the pad will re-adhere to the board. In some cases these air bubbles do not present themselves during the inspection process.
If air bubbles show up underneath the deck pad, you can remedy the issue by poking a small hole in the deck pad with a needle to release the trapped air. Often times, the bubbles will disappear on their own after a couple of uses of the board.
What happens if my board is over-inflated?
It's important to use the gauge on your pump to make sure your board is not over-inflated. An over-inflated board risks breaking the drop stitch construction of the board, causing bulges from within. A PSI of 12 will be enough for most riders, but we recommend a PSI of 15 for heavier riders. Leaving a fully inflated board out in the sun could cause it to over-inflate because air expands in the heat. When you're done using your board, be sure to let some air out before letting it rest in the sun.
This is what over-inflation damage looks like:
Can I buy boards in bulk for my shop or hotel?
Definitely! We have a wholesale program set up for you. You can learn more here.
Shipping on all orders $25 and above is free!
Who do you ship with?
Most of our orders go out FedEx. If you do not request a signature with delivery and aren't home when your package is delivered, it is up to the driver to decide whether or not your package will be left unattended. Occasionally we ship out smaller orders with USPS.
How long will shipping take?
We ship out of Los Angeles every business day from 9-5 PST. Below you can see estimated shipping times. Please note: we do not ship to Hawaii, Alaska, or Puerto Rico, nor do we offer expedited shipping at this time.
I received damaged goods. What do I do?
Ah! We’re sorry and we know how much that sucks. We can’t always control how our boxes are handled during shipping, so if you received a damaged box and damaged board, call us at 888-488-2369 or email us at email@example.com as soon as possible! Check out our returns policy here.
Please bear in mind that our refunds do not include reimbursement of shipping fees.
My fins won’t install properly. HELP!
If you find it challenging to install your fins, particularly the middle fin, don’t worry. This is a completely normal issue for brand new boards. The board has been rolled from the fin side to the nose. This means that the plastic frames for the fins are slightly out of shape. Again, this isn’t a serious problem. Simply straighten out the tail end of your board, bending it backwards against the way it was rolled up to increase flexibility. Wedge the fin in as best as you can, perhaps using another fin to hammer it in. Even if you can’t get your fin to be flush against the plastic frame, you can take your board out on the water anyway in order to break in the fin. If you lose a fin while you’re out, we’ll replace it ASAP. (We don’t think you’ll lose a fin though.) If you’re still experiencing issues, contact us as soon as you can!
My tracking number isn’t working! What’s up with that?
Don’t worry! If you’ve received an email with a tracking number, it means we've started the shipping process. We send orders out within 1-3 business days. You’ll be able to track it on the day we ship it out after 5PM PST.
Do you ship to Canada?
No, we unfortunately do not ship directly to Canada. Though it pains us, it’d be way too expensive to ship straight to you. However, we are on Amazon Canada! That means you can shop our products all day everyday and have packages sent directly to your door.
Have a question we didn't answer?
Shoot us an email at firstname.lastname@example.org and we’ll do our best to respond ASAP.